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Q&A

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  1. Brand tag

    Author
    Reb...
    Date
    2017-11-16
    Status
    Answered
    Question
    Hi, I noticed that this is being sold under a different brand tag than under cosrx, is there a reason?
    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    Nope, it looks like our md team makes a mistake. We will ix it but this one is from COSRX. 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  2. Complain secret

    Author
    Ill...
    Date
    2017-11-16
    Status
    Answered
    Question
    This is secret post
  3. Expiration date

    Author
    aiz...
    Date
    2017-11-16
    Status
    Answered
    Question

    Hi,

     

    I recently bought this product from you. But couldn't find the expiration date. Can tell me how long can I store it?

    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    For eye cream, you can use it 12 months after opening date. 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]


  4. Is this an oil-free cleanser?

    Author
    phu...
    Date
    2017-11-16
    Status
    Answered
    Question

    Is this an oil-free cleanser?

    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    yes, this is the water based cleanser. 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  5. [Laneige] New Basic 2 type set (for dry skin)

    Author
    flo...
    Date
    2017-11-16
    Status
    Answered
    Question

    Hi I was wondering if Laneige is only for teens?

     

    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    Nope, it can be used start from age 18 and more!

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  6. Re-stock?

    Author
    sir...
    Date
    2017-11-16
    Status
    Answered
    Question

    Hello, I was wondering when you will stock up on the sulwhasoo gift set? I'm very interested in the product.

    Thank you for your time.

    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    We are not sure if we will re-stock this product. I will definitely convey your request to our MD team. 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]


  7. N21 or C21?

    Author
    bau...
    Date
    2017-11-16
    Status
    Answered
    Question
    Which one is for darker skin tone?
    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    N21 is darker than C21 :)

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]


  8. Shipping secret

    Author
    dit...
    Date
    2017-11-15
    Status
    Answered
    Question
    This is secret post
  9. Shipping secret

    Author
    dit...
    Date
    2017-11-15
    Status
    Answered
    Question
    This is secret post
  10. Expired date

    Author
    tha...
    Date
    2017-11-15
    Status
    Answered
    Question

    Can I ask the expired date of this product?

    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    If it's not in our clearance sale means that its expiration date more than 1,5 years. 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  11. Number of masks

    Author
    Ree...
    Date
    2017-11-15
    Status
    Answered
    Question
    How many mask in one pack?
    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    It consists 5 pieces of sheet mask. 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  12. How big is the bottle in ml?

    Author
    ca2...
    Date
    2017-11-14
    Status
    Answered
    Question

    Hi, I couldn't find information on how big the bottle is. I would like to know the size of the bottle in ml. Thank you!

    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    It's 50ml :)

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  13. [It's Skin] PRESTIGE S Serum D'escargot

    Author
    len...
    Date
    2017-11-13
    Status
    Answered
    Question
    Hi there, Could you please tell me the manufacturing date or the expiry date of this product before I buy? Thank you.
    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    We are sorry, but we can give you the manufacturing date. But if it's not in our clearance sale mostly the manufacturing date is this year. 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  14. Good for oily skin?

    Author
    Wer...
    Date
    2017-11-13
    Status
    Answered
    Question
    Hi, i'm wondering if this would be good for oily skin/combination skin? I break out easily and i don't know if this will make it worse, thank you
    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    It can be used for oily/ combination skin. But if you break out easily I do recommend Benton products. 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  15. Not sure what products to get for my skin type.

    Author
    tjl...
    Date
    2017-11-12
    Status
    Answered
    Question

    I have been considering buying the Pyunkang Yul moisture set or the Sum37 Waterfull set but since neither mention what skin type the product is for I don't know if they will work for me. I have combo to oily dehydrated skin. My skin produces a lot of oil in my t-zone area when I don't get enough deep moisture to balance it. Will either of these skin care sets work for my skin type or should I try something else. I wanted to get a whole set if possible.

    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    I would like to recommend pyunkang Yul, it is one of our best selling and it suitable for all skin types. It also has natural ingredients that even sensitive skin can used. 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  16. It's Skin Prestige Ginseng D'escargot creme

    Author
    len...
    Date
    2017-11-12
    Status
    Answered
    Question
    Hi there, could please tell me the manufacturing date of this product before I place an order? Thank you.
    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    We would like to say sorry but we won't be able to tell the manufacturing date since we always re-stocking our products. 

    but if it's not in our clearance sale mostly the manufacturing date is this year. 

     

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  17. Question about [GFRIEND] Mini Album secret

    Author
    jam...
    Date
    2017-11-12
    Status
    Answered
    Question
    This is secret post
  18. Info

    Author
    gem...
    Date
    2017-11-11
    Status
    Answered
    Question

    Quisiera saber cuanto saldria en pesos mexicanos? Y si puedo depositar en alguna cuenta en Oxxo

    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    We are sorry, but we only accept question in English. Please do re-send your Q in English! :) 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  19. Shipping

    Author
    Far...
    Date
    2017-11-10
    Status
    Answered
    Question
    When will it open order for Indonesia ????
    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.


    Until there is no custom problem in Indonesia. 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  20. Quantity and Prices secret

    Author
    pra...
    Date
    2017-11-10
    Status
    Answered
    Question
    This is secret post
  21. Shipping to Indonesia

    Author
    Far...
    Date
    2017-11-10
    Status
    Answered
    Question
    Is it now possible to make an order from Indonesia ?
    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    Currently we are not accepting order from Indonesia. 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  22. What is the difference

    Author
    rya...
    Date
    2017-11-09
    Status
    Answered
    Question
    Halo, i am ryan. I wanna ask what is the difference between this pimple pad and the one say original pad ?
    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    The original pad and pimple pad are the same.

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  23. I wanna ask

    Author
    Nat...
    Date
    2017-11-09
    Status
    Answered
    Question
    When the #linen ready stock?
    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    It might take a while. Hopefully by the next 2 weeks it will be restocking, 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  24. Help me!

    Author
    kek...
    Date
    2017-11-08
    Status
    Answered
    Question
    Hi, I am asking myself on this : I need something to cure acne and pimples on my face and I don’t know what to do. I’ve heard about medicube but I don’t know which product of medicube redline should I use. I need here your help : can you tell me exactly what product should I use to cure this acne and pimples on my face. I really want to see my face without those red things! Thank you in advance for your time! Kevan
    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    If you have a severe acne, I do recommend to use COSRX products. 

     

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  25. Malaysia country

    Author
    pre...
    Date
    2017-11-08
    Status
    Answered
    Question

    hi. Do u deliver to Malaysia?

    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    Yes, we do delivered to Malaysia :)

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  26. Question or Comment

    Author
    kik...
    Date
    2017-11-08
    Status
    Answered
    Question

    Why can't I see how tall the things I'm buying are going to be? It is hard to assume how big it will be from just a picture. 

     

    Thank you!

    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    Based on the following data that we shows how many ml the products are. So from that you can see the aprox. tall 

     

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  27. Cannot checkout secret

    Author
    hie...
    Date
    2017-11-08
    Status
    Answered
    Question
    This is secret post
  28. Order # 2017102010552023

    Author
    min...
    Date
    2017-11-08
    Status
    Answered
    Question

    Dear Seller,

     

    I just received my stuff today, however, there is a item missing:  [holika holika] Aloe Soothing Multi Patch 1 EA: $1.64. I'm really want this stuff, can you take a note and ship me this stuff on my next order.  Please advice.  Thank you.   

    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    We are sorry for the inconvenient. Please send your order number, the product missing, and pict of your package to help@stylekorean.com / help_stylekorean@siliconii.net ! We will try to solve your problem ASAP. 

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

  29. Pengiriman ke indonesia secret

    Author
    mel...
    Date
    2017-11-07
    Status
    Answered
    Question
    This is secret post
  30. I ordred but I didn't get the 60 ml Toner

    Author
    ros...
    Date
    2017-11-07
    Status
    Answered
    Question

    Hi, I purchased this specifically to avail the 60ml Toner because I am travelling and I really love this product, however upon receiving my parcel, to my dismay, the 60ml toner wasn't included.

    I don't know why it wasn't there  but I did get the 340ml toner, foundation, lip tint cube and concealer. Can you please clarify what just happened? Btw I've been a customer for quite sometime and this is the first time I encountered something like this. 

    Answer

    Hello dear customer,

    I'm Stella A from Stylekorean team.

     

    We are sorry for the inconvenient. Please send email to help_stylekorean@siliconii.net along with your order number and picture of the products! :) We will try to solve it ASAP.

      

    Hope it helps! 

     

    Thank you.

    [From: STYLEKOREAN]

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